Spots guest FAQ

Plan your trip

• Why book on roadsurfer spots?
• What do I need to consider before booking a spot?
• How can I download the roadsurfer spots app?
• How to use the route planner in the app?
• How to be a responsible guest at a campsite?
• What facilities and amenities does a spot offer?
• See all 8 articles

Book your spot

• How do I pay for additional services?
• How many people are included in my spot booking?
• How to book a spot for my road trip?
• How is the spot booking price calculated?
• How can I pay for a spot?
• How can I apply a voucher code for spot bookings?
• See all 8 articles

Manage your booking

• Where do I find my bookings?
• What’s included in my booking confirmation email?
• How can I contact my host?
• What is the guest cancellation policy?
• Can I make changes to a confirmed spot booking?
• What if I need to cancel at short notice?

Booking support

• What if I don’t get an answer from the host?
• How to cancel my spot booking?
• How does my refund work?
• What happens if the host cancels my confirmed booking?
• What happens If I can’t complete the payment for my spot booking?
• What if I can’t find my spot?

Stay at the spot

• How can I contact the host after my stay?
• What should I check before travelling to the spot?    
• What are behavioural rules at the spot?
• How can I communicate my check-in time with the host?
• Can I bring an additional person, dog, or tent at short notice?
• What's the check-in / check-out time of a spot?
• See all 7 articles

Spots tips & inspiration

• How do I use filters to find the perfect spot?
• How do I find family-friendly or pet-friendly spots?

Account settings

• Where to find spot app version information?
• How can I reset or change my password?
• How do I create a spot guest profile?