What should I do if my host can't accommodate my check-in time?

We understand that sometimes unexpected things happen on the road. If your host cannot accommodate your new check-in time. Here are the steps to follow:

  1. Check spot check-in/out times: Always verify the host’s check-in and check-out times on their spot profile page before your trip- HERE
  2. Communicate changes: If you need to change your check-in time while on the road, contact your host first. You can find their contact details in your booking confirmation, more information HERE.
  3. Cancellation policy: If the host cannot accommodate your new check-in time, you will need to cancel your booking. Refunds will be based on your cancellation policy. More information HERE
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