While it's rare, there may be times when a host needs to cancel a booking. The host can cancel on their end if it occurs more than 72 hours before your check-in date and within 48 hours of receiving the booking confirmation. However, for last-minute bookings, the host needs to contact roadsurfer spots support for assistance with the cancellation.
Refunds for host cancellation:
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Successful cancellation before check-out date: If your host successfully cancels your booking before your check-out date, you will automatically receive a 100% refund, which includes the roadsurfer spots service fees. Upon cancellation, you will receive confirmation along with the refund details.
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Host hasn't cancelled and check-out date passed: If your host hasn't canceled your booking and your check-out date has passed, the payout for the booking has already been sent to the host. In this case, the host is responsible for refunding you for the cost of your stay.
Regarding the roadsurfer fees, please submit your refund request through the contact form HERE, including your booking number and IBAN, for processing the refund.
If you are the one who initiated the cancellation, the amount of the refund will be based on the guest cancellation policy. Please check the guest cancellation FAQ for more details.