Let us reach out for your assistance.
Are you a host or a guest?
How to find the app version: https://spots-help.roadsurfer.com/hc/articles/27774686586259-Where-to-find-spot-app-version-information
Please provide your preferred bank account number for your refund request: https://spots-help.roadsurfer.com/hc/en-gb/articles/360060484154
Check your confirmed booking email or the app's booking details.