¿Qué puede hacer para convertir a invitados esporádicos en amigos para toda la vida o en fans incondicionales? Puede ser un pequeño gesto amable. Es algo más que ofrecer descuentos o ser más barato que otros sitios. Aquí hemos reunido para usted algunos consejos de nuestros mejores anfitriones:
Hay muchas formas de comunicarte con tus invitados, y todas son gratuitas en los spots de roadsurfer.
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La descripción de tu spot es una herramienta de comunicación previa; es el primer momento en el que tu invitado te conoce a ti y a tu spot. En la sección "normas de la casa" puedes compartir con tus invitados lo que debes y no debes hacer. Además, puedes mostrar a tus invitados lo que ofrece tu spot seleccionando categorías y actividades..
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La función de chat de roadsurfer spots estará disponible una vez confirmada la reserva; podrás enviar mensajes en línea a tus huéspedes a través de la función de chat de roadsurfer para darles la bienvenida o proporcionarles guías de registro. (Learn more about guest communication)
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Spot manual: How to use the facilities at the spot, house rules at the spot, or common FAQs that other guests had before.
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Spot guidebook: What is around the spot? What can guests do here? Many spot hosts will also provide their guests with local insights about the region, such as a map with the best shops to visit in town or recommended viewpoints on the hike.
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Knowing your spot and keeping the spot descriptions up-to-date is the best tool to manage guest expectations. The description is a helpful tool to align your guest's expectations, and this is for free! For instance, if you renovate your spot and provide electricity or water, update your spot facilities immediately! Or if your spot shares a toilet with a nearby restaurant that requires a fee per use, you can remind guests in advance in the description or check-in guide.
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Being specific and communicating in advance allows your guest to enjoy your spot the best. Be frank with your guests about what your spot can or can't offer and provide honest advice to make the booking decision. For example, what type of guests best suit your spot - is it a family with a five-year-old kid seeking an easy hiking trail, friends with two dogs who like to fish next to the lake, or a water sports couple on a surfing road trip? If you highlight unique experiences & activities at your spot, you can inspire your guest and match the best fit for your spot.
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A small welcome gift: A welcome wine from your vineyard, two eggs from your farm, or a warm handwritten note on the spot sign at the guest's self-check-in can show your excellent hospitality and make the guests feel heart-warmed.
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A sweet surprise: If you have learned through a chat message that this is the trip for a guest's special life event, a small cake or baby socks as a gift from you might make your guests return next time!
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Anticipate guests' needs: A great way to delight your guests! For instance, if the facilities require a small fee but you know some guests might not bring coins around, you can provide a piggy bank to exchange coins for guests. Or provide mosquito spray for guests at the lakeside spot when checking in.
The most recommended and beneficial way for a spot host is to get guest reviews.
Positive feedback motivates you further, and constructive feedback helps to grow your business! You can ask your guests through personal conversations and messages to provide reviews.