For a spot host to set up a self-check-in process allows spot guests to check in when you are not around. It's also an easy way to adapt your guest’s travel routines to save time, reduce staffing costs, and provide higher satisfaction and repeat business. Additionally, you can also accommodate last-minute bookings more easily!
When checking in guests remotely, the most important thing is communication and simplifying the process for accessing your spot.
Communicating the check-in process with your guests is really critical. It is never too much to over-communicate in the process. This is what you can do to remind your guest during their check-in:
- Check-in instructions: It is recommended to send them to guests after their confirmed booking by roadsurfer chat or email. Make sure your guest receive it and understand how it works in advance. (How can I reach my guest?)
- Set up signages: Signage can be used to display onsite, provide instructions or contact information for the campsite owner or staff. You can set up your own or can also get it from roadsurfer shop. (Where can I buy signs for my spot?)
- Get guest’s feedback: To know whether the check-in process is successful, ask for their feedback on the check-in process after guests have checked in. It will help you identify any areas for improvement and ensure a smooth check-in process for future guests!
For entering a spot, there are 2 common solutions:
- Key access- If your spot requires a physical key, you can try out affordable solutions such as a lockbox, keypad, or smart locks for guests to enter a code to get the key for checking in
- Keyless entry: Another option is to set up a keyless entry that allows your guest to access the spot. Some remote solutions like barrier gates with remote control apps or QR codes exist. Or some hosts will insert a manual barrier gate with wood or place objects.
* Kind reminder: if you're providing access codes or keys for guests to access the property, make sure to use secure methods to protect their privacy and security after their stay.