As a host, you can download the invoice of each of your bookings in your host account booking calendar (see our FAQ article).
Guests on the other hand receive a booking confirmation from roadsurfer, showing their accommodation fees and service fees, as well as their total. Sometimes guests might ask you for an invoice for their stay at your spot.
If a guest asks you for an invoice, here is what you need to consider:
There are two separate transactions, but the invoice to the guest must reflect the full amount paid.
1️⃣ Payment made by the guest
The guest pays the total booking amount via our platform.
This total consists of:
• Your accommodation service
• The platform service fee
Example:
Accommodation: €100
Platform fee: €15
Total paid by guest: €115
The guest pays €115 in total.
Even though the payment is processed via our platform, from a legal and accounting perspective, this full amount relates to the booking.
2️⃣ Payout to you (net settlement)
From the €115, the €15 platform fee is automatically deducted.
So you receive: €115 – €15 = €100
This is a net settlement.
The €15 is not lost, it is simply directly offset as payment for our platform service.
📌 Why you must invoice €115
This is the key point: The guest paid €115, not €100.
As the accommodation provider, your invoice to the guest must reflect the full amount of the booking (€115), because:
• The total booking value is €115
• The €15 platform fee is a business expense related to that booking
• It is a cost for using our mediation service
In accounting terms:
You invoice the guest €115 (total booking value).
The €15 platform fee is then recorded as your operating expense.
Even though only €100 reaches your bank account, the €15 was already settled on your behalf.