If you cancel your spot up to 7 days before arrival, you will be refunded 100% of the rental price, but not the service fee. If you cancel the booked spot less than 7 days before the planned arrival, there will be no refund.
If you are unfortunately unable to make the booking due to Corona, this is an exception. In this case, please contact us immediately. Use our support on the website (a support chat appears in the bottom right corner). In the chat you will find our form under "Contact", here you can leave us your message for the cancellation, please give us all relevant information in the description. Our support team will then contact you.