In the photo ID check, our payment provider needs to validate an identity document to receive payouts.
Make sure that the name on the photo ID matches the name that you registered your account with. If the names are different—for example, if an account holder used their married name to register but their passport has their maiden name—the photo ID check will fail.
Provide one of the following documents for photo identification if necessary. The table shows the supported photo ID documents and the data that needs to be provided.
|
Document |
Data |
|
Passport |
Data page (picture, machine-readable code on the bottom, personal details) |
|
ID card (government issued) |
Front and back, each side in its own file |
|
Driver’s license |
Front and back, each side in its own file |
When you upload a Photo ID, it must meet the following requirements:
- Non-expired
- The photo / scan be in color, good quality and even lighting
- If you take a photo of your ID, please use landscape format
- Machine-readable code on the bottom of a passport must be visible
- Separate file for front and back of the ID document (only when providing an ID card or driver's license).
- Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
- Minimum allowed size: 1 KB for PDF, 100 KB for other formats
- Maximum allowed size: 4 MB
